Nimzzle Air (example)
Hi, it's Nimzzle Air (example)! Sorry we missed your call. Can we help by text? Reply YES to continue, or STOP to opt out.
HVAC
Missed call text back for HVAC companies.
You keep answering the phone. Miss a call from a roof or an attic, and we text them back right away.
Here's an example from Nimzzle Air (example). The business and the caller aren't real.
Miss the call, not the job.
When the AC quits in a heat wave, people don't leave a voicemail. They call the next company on the list. Invoca's 2026 home-services benchmark lists the HVAC call answer rate at 34%: the share of callers who spoke with a person. (Invoca, Sep 10, 2026)
StreamLeadX texts back the calls you miss, so the caller has a reason to wait for you instead of calling around.
Invoca's data comes from businesses that use call tracking. Your numbers may differ.
What we ask them.
We get the details you need before you call them back, then send the lead to you.
Name
Who to ask for when you call.
The job
No heat, no AC, a tune-up, a new system quote, or whatever work you actually do.
The problem
A short description, in their own words. "Blowing warm air." "Making a grinding noise."
Where
Their address or area, so you know if it's in your service area.
A good time
When they want you to call, or when someone can be home.
How it works.
1. Your phone rings like normal.
If you pick up, that's it. The call stays yours.
2. A missed call forwards to your StreamLeadX number.
You turn on no-answer forwarding once. Your phone rings first. Only the calls you don't get to come to us. How to forward missed calls →
3. We text the caller back.
From your dedicated StreamLeadX number. First we ask if they want to keep going by text. They reply YES to continue, or STOP to opt out.
4. The AI finds out what they need.
Name, the job, the problem, where they are and a good time, in a real back-and-forth conversation, not one auto-text.
5. You get the lead by text.
Something like: New lead: Maria · No AC · Upstairs unit blowing warm air · Glendale · Today after 3 · Ready to call.
Texts come from your dedicated StreamLeadX number. Opt-in first. Reply STOP anytime. Details are in the SMS Policy.
You still answer. We handle the call you missed.
HVAC companies miss calls when the tech is on a roof, in a crawlspace, or driving between jobs. We don't take over your phone, and we don't pick up the line. We only text when you miss a call.
You answer
If you pick up, the call stays yours.
A missed call gets a text
We text them back right away, so they can reply instead of calling the next company.
You get the lead
A text with what they need, so you're not starting from a blank voicemail.
Busy season, nights and weekends.
The first hot week of summer and the first cold snap are when the phone rings off the hook and you're already booked solid. A text back keeps those callers from going cold while you finish the job in front of you.
Across the trades, about 1 in 8 calls come in outside business hours, according to ServiceTitan's call data. (ServiceTitan, accessed Oct 19, 2026)
It works after hours too. A call you miss at 9 PM still gets a text back.
It knows your company.
We set it up with your services, hours and common questions, so when someone asks if you service their brand or work Saturdays, it answers the way your company would.
Services
Repair, maintenance, installs, ductwork, or only the jobs you take.
Hours
When you're open, so a Saturday question isn't a guess.
Common questions
What you want said, like which brands you work on or whether you do mini-splits.
Service area
The cities you cover, so you know right away if a lead is in range.
We don't diagnose or quote.
We never quote a price, diagnose the system, or promise a time. We don't dispatch a tech. If it's a tricky question, it comes to you. You give the price and decide what the system needs. The receptionist never promises a visit. Your team confirms visits.
If the caller reports a gas smell or a suspected gas leak, the receptionist texts them a safety message: step outside, and call the gas company or 911 from there. That lead is flagged urgent for you. StreamLeadX does not monitor emergencies and does not dispatch.
Answering service or text back?
A live answering service puts a person on the phone. StreamLeadX doesn't. Here's the honest difference.
| Topic | Live answering service | StreamLeadX |
|---|---|---|
| Who picks up | A live agent answers the call | Nobody. You answer, and missed calls get a text |
| What the caller gets | A conversation on the phone | A text conversation from your StreamLeadX number |
| What you get | A message or call summary | A lead alert by text with name, job, problem, area and time |
| Pricing | Varies by provider (per minute, per call or monthly) | $300–$450/mo flat, by plan. No setup fee, no contract |
| Best if | Callers expect a person on the line, every time | You answer most calls yourself and want the ones you miss followed up |
If you need a person to answer every call live, an answering service is the better fit. If you answer most calls yourself and just need the missed ones followed up, that's what we do. Run a plumbing company too? See plumbing →
We set it up with you.
1. Pick a plan.
2. Fill out a quick setup form.
Your hours, services and where leads go.
3. Forward missed calls.
Turn on no-answer forwarding to your StreamLeadX number. We walk you through it. (Step-by-step guide)
4. Test call, you're live.
We place a test call together, then you're on.
Available to businesses in California.
The dashboard.
Example data only. These are not real customers, and the phone numbers are masked to the last four digits.
Pricing
Every plan: miss a call and AI texts the caller back automatically, finds out what they need, and sends you the lead.
Founding
First 2 businesses only
$300/mo
- Dashboard with every lead and conversation
- 150 conversations a month
- Price locked while subscribed
- Only 2 spots
Pro
$350/mo
- Dashboard with every lead and conversation
- 100 conversations a month
- Lead alerts by text
- Guided call-forwarding setup
Premium
$450/mo
- Dashboard with every lead and conversation
- 150 conversations a month
- Priority support
- Monthly missed-call report
No setup fee. No minimum term.
See it on your own phone.
Get a demo and we'll walk you through it.
Questions
Is this an HVAC answering service?
It's an answering service alternative: you still answer, and the AI only texts back the calls you miss.
Do I keep my phone number?
Yes. Your customers keep calling the number they already have. Only the calls you miss forward to your dedicated StreamLeadX number, and the text back comes from that number.
What does it ask the caller?
Their name, the job they need (like no heat, no AC, a tune-up or a new system quote), a short description of the problem, their address or area, and a good time to reach them. Then it texts you the lead.
Will it quote a price or diagnose the system?
No. It never quotes a price, diagnoses the system or promises an arrival time. The receptionist never promises a visit. Your team confirms visits. Tricky questions come to you, and you follow up with the quote.
Can I take over the conversation?
Yes. Once you get the lead, you can call or text the customer yourself. Most owners just call them back.
How do customers opt out?
The first text asks if they want to continue by text. They can reply STOP at any time and they won't get more texts. The details are in our SMS Policy.
Can I cancel?
Yes. There's no contract and no setup fee. Cancel anytime by emailing contact@streamleadx.com, and your plan ends at the end of the billing period.
Request a demo.
We’ll follow up about your business.