Do I still answer my own phone?
Yes. You keep answering your own phone. We don’t pick up the line. We only text when you miss a call.
Auto repair
Missed call text back for auto repair shops.
You keep answering the phone. Miss a call, and we text them back right away.
9:41
S
Sam
(555) 010-0142
Text Message
Hi, it's Harbor Auto! Sorry we missed your call. Can we help by text? Reply YES to continue, or STOP to opt out.
+iMessage
Here’s an example from Harbor Auto. Sam and (555) 010-0142 aren’t real.
What we ask them.
We get the details you need before you call them, then send the lead to you.
Name
Who to ask for when you call.
Vehicle
Year, make, and model, if they know it.
Service
Brakes, a no-start, an oil change, or whatever work you actually do.
The problem
A short description, in their own words.
A good time
When they can bring the car in, or when they want you to call.
You still answer. We handle the call you missed.
A mechanic shop misses calls when someone’s under a car or at the counter. We don’t take over the phone. We text back missed calls for the auto shop from your StreamLeadX number.
You answer
If you pick up, that’s it. The call stays yours.
A missed call gets a text
We text them back right away, so they can reply instead of calling the next shop.
You get the lead
You get a text with what they need, so you’re not starting from a blank voicemail.
It knows your shop.
We set it up with your services, hours, and common questions, so when a customer asks if you’re open Saturday or if you fix their kind of problem, it answers like your shop would.
Services
Brakes, oil changes, electrical, or only the jobs you take.
Hours
When you’re open, so a Saturday question isn’t a guess.
Common questions
What you want said, like whether you work on European cars or offer a shuttle.
We don’t quote the job.
We never quote a price or diagnose the car. If it’s a tricky question, it comes to you. You give the price and decide what the car needs.
If you do repair and tint, the same text can ask about a brake job or a tint job. If you only do tint, read the window tint page.
Questions
What happens when I miss a call?
We text them back right away from your StreamLeadX number. We get their name, the vehicle, the service they need, a short description of the problem, and a time that works, then send that to you.
Will it quote a price or diagnose the car?
No. We never quote a price or diagnose the car. If the question is tricky, it comes to you, and your team follows up with the quote.
How does it know my shop?
We set it up with your services, hours, and common questions, so the text answers the way your shop would.
Can it handle repair and window tint?
Yes. If you do repair and tint, the same text can ask about both. The services you set up tell it which jobs to ask about.
Is this an auto repair answering service?
No. An auto repair answering service, or an AI receptionist, usually picks up the phone. We don’t. You answer, and a missed call gets a text back.
Reply STOP anytime. The details are in the SMS Policy.
Request a demo.
We’ll follow up about your shop.